I bought a license using Paypal; but, have not received an email

Questions on purchase wdmarvel
davismccarn
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I bought a license using Paypal; but, have not received an email

Сообщение davismccarn »

How do I get that email?
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Vlad
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Re: I bought a license using Paypal; but, have not received an email

Сообщение Vlad »

Hello
From what email address do you pay?
davismccarn
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Зарегистрирован: 25 апр 2017, 19:10

Re: I bought a license using Paypal; but, have not received an email

Сообщение davismccarn »

I got an email from somebody else on that email address about WDMarvel and replied to it; but, I don't think it is smart to be posting email addresses on this or any other forum.
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Vlad
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Re: I bought a license using Paypal; but, have not received an email

Сообщение Vlad »

if address start from 308011, then "somebody else" is I :)
davismccarn
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Re: I bought a license using Paypal; but, have not received an email

Сообщение davismccarn »

I got that email, registered the software, and it is quite impressive; but, it was unable to do the only thing I need right now which was to remove the ATA password from a WD5000AADS-00S9B0. When I try it, it says "Unknown format of module ID02" and fails.
Should I start a new thread for that or continue here?
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Vlad
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Re: I bought a license using Paypal; but, have not received an email

Сообщение Vlad »

Format of 02 from this drive is 100% known
Do you disabled controller channel, on which drive is connected, in Windows device manager?
If you press detect button, program detect drive correctly?
davismccarn
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Re: I bought a license using Paypal; but, have not received an email

Сообщение davismccarn »

Yes, the drive is detected correctly in WDMarvel and it is WDMarvel which reports it as password protected.
No; though, I did not disable the channel it is connected to in the device manager.
WDMarvel says it is FW version 01.00A01 and that it is Family Dragon Fly 1 (Royl)
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Vlad
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Re: I bought a license using Paypal; but, have not received an email

Сообщение Vlad »

Did you click this, when got error?
Other
Clear password
Method 2
davismccarn
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Re: I bought a license using Paypal; but, have not received an email

Сообщение davismccarn »

Yes, I tried both methods and get the error using method 2. SMART also reports the drive is OK using either HDTune (on a different PC) or WDMarvel. The box I am running WDMarvel on is running Windows XP with no antivirus.
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Vlad
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Re: I bought a license using Paypal; but, have not received an email

Сообщение Vlad »

Disable controller channel and try again
If no, show via teamviewer
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